Enhancing the visitor experience.

Tourism Vancouver has a vision for Vancouver to be known as the most exciting, attractive and welcoming city destination in North America and a must-visit year-round destination.

They invited 10net Focus to reinvent the third largest tourism agency in the world in order to attract more visitors, get them to stay longer, spend more and say wonderful things about Vancouver during and after their visit.

We co-designed and produced a high impact, multi-channel, digital platform for customer engagement as part of their new renovation which included a 3 x 3 video wall, 6 x 1 linear video wall, kiosk, audio & spatial design

There has been an uplift in transactions by 25% since the project was completed. Tourism Vancouver has boosted awareness of what Vancouver has to offer visitors through these experiential elements.